Jacara Jacara would rather fix a problem than argue about one. This policy exists so you know exactly where you stand — but the fastest path is always to just reach out.
1. Baked goods
Canceling an order
- 72 hours or more before pickup/delivery: full refund, including any deposit.
- Less than 72 hours: refund minus the deposit (up to 50% of the order), which covers ingredients already bought and oven time already scheduled.
- Day-of cancellation or no-show: no refund — the order was baked for you.
Quality concerns
- Contact within 24 hours of pickup or delivery, with a photo if you can. Jacara will remake the item, credit your next order, or refund it — her choice of remedy, made generously.
- Because baked goods are perishable, physical returns are neither required nor accepted.
2. Event service bookings
- 7 days or more before the event: retainer fully refunded.
- Less than 7 days: 50% of the retainer refunded.
- Day-of cancellation: no refund.
- Rescheduling: free once with at least 72 hours' notice, subject to availability.
3. Tech projects
- Cancel anytime; you pay for work completed to date at the quoted rate, and any prepaid amount beyond that is refunded.
- Third-party costs already spent on your behalf (domains, licenses) are not refundable, but they're yours — they get transferred to you.
4. How refunds are paid
- Refunds go to the original payment method (PayPal or card via PayPal; cash orders refunded in cash or by PayPal, your pick).
- Allow 5–10 business days for the refund to appear, depending on your bank.
- Your card or PayPal statement shows charges and refunds under the name J BAKERY.
5. Questions or disputes
Reach out first — details on the contact page. Jacara answers within one business day, and nearly everything is resolved in that first conversation. Nothing in this policy limits rights you have under Georgia or U.S. consumer law.